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January 3, 2013
Brandon and Company,
As our heater cranks on in this "cold spell" I'm reminded that we never sent a letter of thanks for your incredible service last summer. After years of sweating out those hot Newbury Park summers (lol), installing the central cooling unit was overdue. As it turned out it really was a hot summer so we needed the air more than we knew at the time. As I mentioned, now that it's cold the unit heats our house so much better than before. All of this with little change to our utility bills since the systems are so much more efficiant. You instilation team was the best team of anybody we've ever had at our house to do anything, and we've had quite a few.
Wendy and Tiny
September 11, 2012
Home repair can rarely be called a delightful experience but Conejo Valley Heating and Air Conditioning is probably as good as it gets. Our 35 year old air conditioner evaporator began to leak during the worst heat wave of the summer, a time when air conditioner repairs are at their peak. Conejo Valley was efficient in answering our calls and did their best to fit us into their busy schedule. I appreciated their explicit instructions regarding the permits and HERS rater as well as their communication as to exactly when the workmen would arrive to complete the job. The owner Wally came to our house for a few hours on a Saturday to inspect the work and adjust the vents for maximum air flow. I give Conejo Valley Heating and Air Conditioning FIVE STARS!June Sobel
July 23, 2012
After leaving a satisfaction survey with one of our customers they answered it as follows:
- Overall Satisfaction: Very Satisfied
- Prompt: Very Satisfied
- Courteous and Friendly: Very Satisfied
- Took Time to Understand My Needs: Very Satisfied
- Knowledgeable: Very Satisfied
- Kept My Home Neat and Clean: Very Satisfied
- Completed the Work in a Timely Manner: Very Satisfied
- Answered Questions to My Satisfaction: Very Satisfied
I commend Conejo Valley Heating and Air Conditioning for hiring such a fine repairman. It is a pleasure to do business with your company.
July 22, 2012
I scheduled a service call for my air conditioning unit after the fan stopped working and was extremely pleased with the response and the excellent service that was provided by the man himself, Wally Dickey. I was impressed by his knowledge, honesty and efficiency and will recommend Conejo Valley Heating and Air in a heartbeat to anyone that is looking for the kind of reliable and reputable service that you provide.
Thank you very much and I am pleased that I do not ever have to worry about my air conditioner again as I trust Wally and his team to take good care any problem I may have in future.
July 12, 2012
As usual service was prompt and fixed with out problems. Bobby is polite and great to work with. We are customers of many years. Thanks.
November 1, 2011
Thank you so much for your honest and truthful opinion, you don't get those anymore. Glad to see a company like yours still exist. Our install went better than I could have imagined. Your technicians were courteous and respectful. They did a great job! Thank you for making this process so easy and comforting. We will be using you in the future and telling all of our friends and family to do the same. Take Care
August 11, 2011
Thank you so much for sending Bobby to Falling Star and helping us out of a pinch. We appreciate all you do for us.
October 27, 2011
Just a note to thank you for a job well done. I appreciate your honesty, consideration, professionalism and caring. All the inspections have been done and both the HERS and the City inspectors had nothing but wonderful things to say about you and your company. It is refreshing to deal with a company like yours. Be sure that I will recommend you to my friends and neighbors or anyone who may need your service's. Thanks again and best regards, Gene and Alicia Herts
October 15, 2011
Just wanted to thank you for the wonderful service and fine fine water heater you and your crew installed. And thank you for your emergency number to use if necessary. You and your company are truly a breath of fresh air. Thank you for servicing our community!
Sincerely, Carole Rand
July 23, 2011
It was great seeing you again. You put off such beautiful positive energy. You are not only handsome, but so personable and love the way you think. To say merely "Thank You" after your generous gesture is a huge understatement! You are really "racking up" those positive brownie points. You definitely understand about paying it forward-God Bless.
Sincerely, Beverly Dubin
May 6, 2011
Branden and team,
Last month I referred your company to Greg and Amy Smith, friends of my past clients. Greg took the time to call me and let me know how pleased they were with your service and prices! We have your name and number on our preferred vendor list here at Keller Williams, so I wanted you to know how happy we are.
Best regards, Debbie Hake
June 21, 2010
Message: We have been customers of Conejo Valley Heating and AC for almost twenty years. Last week our AC wouldn't turn on. Brandon came out, diagnosed the problem and fixed it by tightening a couple screws. No charge. It's such a pleasure to deal with an honest reliable company.
June 16, 2010
When I called Conejo Valley Heating & Air around 9:15 AM, I was told someone would arrive between 10 AM - 12 PM. Branden was at my door at 10:05AM.
My heater had been cycling on and off before it ever reached the temperature the thermostat had been set for.
Branden quickly identified the problem as simply being a very dirty filter and an obstruction to the intake vent to the furnace... things I should have been able to discover myself.
After hosing off the dirty filter and moving the obstruction, Branden wouldn't take any payment at all! Whereas other, unscrupulous servicemen could have trumped up some story about having to replace expensive parts and overcharged for them, this man was HONEST! What a wonderful trait to find in the service industries these days! I tried to pay him for gas money for his trip and trouble but he wouldn't take it.
What a WOW in service! In the future, Conejo Valley will be the first I call whenever I have a heating/A.C. problem.
The heater works just fine now.
January 20, 2010
To: Wally and his co-workers
I am pleased to recommend your service to all who need it. YOU ARE THE BEST. I have been a customer of Conejo Appliances for almost 25 years and they have never let me down. They have installed my new furnace, air conditioner, and water heater as well as repaired the old ones, including my stove and clothes dryer. I have recommended them to my family and friends, all of whom feel that they are the best. From the ladies who answer your calls to the technicians who come to your home - every one of them are friendly, helpful and trustworthy. The installers are efficient and knowledgeable and on time. They will go the extra mile for you and in this day and age not too many will make the effort.
August 27, 2009
I just want to thank you for the wonderful service that you provided to us recently. Your professionalism and willingness to go the extra mile to keep our older unit working is commendable. You were honest about the condition of our air conditioner and still did not try to immediately sell us a new one, even though I realize that it would have been much more profitable for you to do so. You have earned my trust and respect. In closing, you secured me as a future customer and I am going to recommend you to everybody I know.
You're the best ...
July 31, 2009
Many thanks for a well-done job installing our new HVAC system. Everything was great from beginning to end.
We contracted you based on the recommendation of a friend and neighbor who was pleased by your services. You can add us to that list of satisfied customers. You came to our home, listened, observed, and made recommendations that were in our best interest. Then, upon our request, you provieded a detailed proposal for providing services which we accepted. Your prompt installation was provided by a very courteous staff and we are very pleased with the results. Your hands-on supervision of the entire process was appreciated.
Jeanne and Irving Weiss
July 28, 2009
I just wanted to thank you so very much for the recent ducting job you and Conejo Valley Heating and A/C, Inc. did at my home. Your crews were beyond professional, courteous and efficient. Everyone involved in the job made me feel like they really cared about the work they did, and were quick to reassure me of the safety of my house and system. I cannot thank you enough for your service.
June 22, 2009
Recently I replaced my entire heating and air-conditioning system. After getting estimates from five companies, I chose Conejo Valley Heating and Air and I'm happy that I did. He and his crew did a great job. Wally was the epitome of patience in explaining the nuances of such systems and was very helpful in guiding my choices. So if you want a contractor who is honest, knowledgeable, reliable, and who goes the extra mile - Wally is your guy.
Thousand Oaks, CA
November 19, 2008
A belated note of thanks for a clean and thorough job of installing a new furnace in my condo unit. The work was done in a timely and courteous manner. I do not hesitate to recommend your service to others.
September 30, 2008
You came highly recommended by friends, and they were correct. The heating and air conditioning system was installed and has run for about six months without any problems. The TO inspector checked everything without any concerns, and signed the permit. I will definitely recommend you to our family and friends.
Thousand Oaks, CA
September 12, 2008
I can't tell how happy I am you were referred to me. You saved the day, after a very bad experience with another company. I appreciate you coming to my home right away and assessing the problem in such an honest and professional manner. The air conditioning system you installed works great! It's so nice not to have to worry about it breaking down again.
I would highly recommend your services!! Thank you again for all your help and professionalism.
Oak Park, CA
August 29, 2008
Dear Wally & Branden,
We are very happy with our new heating and air conditioning system. Kyle and the crew were very professional and polite. They replaced our old equipment and installed the new system in about six hours. They did a good job on cleanup. The Agoura Hills inspector checked everything and signed the permit. He did not have any questions or concerns. We will defnitely recommend Conejo Valley Heating and Air Conditioning to our family and friends.
Agoura Hills, CA
Dear Conejo Valley Heating & Air:
Just wanted to say Thank You for extraordinary service performed on our A/C on August 15th/16th. Both Branden and Kyle gave exceptional service & are great at what they do. It's nice to see someone actually go the extra mile & have pride in their job these days. All the workers who came wer courteous & fun to talk to for a brief momemt, while on their way in or out. We chose to call on you guys for our A/C needs because of your longevity in the community. We love to support local businesses as our family, too, has been in N.P. for years (1963). Two generations of our family have gone to NPHS just like you guys...and our 3rd will go there in just over a decade. We've got 4 generations still living here in N.P. & have known your company & it's great reputation for years!
Your exceptional service is truly appreciated & should not go without recognition. We will recommend you to everyone we know.
Thanks again for your efforts!!
Crystal & Derek S. & Family
Newbury Park, CA
July 22, 2008
What a great job and what a great organization. It is refresing to deal with an organization that delivers what they promise. Conejo Air installed new ducting and replaced 3 aging A/C units and 3 heating units with all new Trane equipment. The project could not have gone more smoothly. Branden sized up the project and determined the work that needed to be done and the equipment to be installed. Wally and crew moved in and did a grand job. The work was completed in 1 day and our home was left spotless. Everyone who came into our home was courteous and considerate. Not to mention the AC works great. Without hesitation we recommend Conejo Air for all AC heating and appliance needs.
Ed and Georgi Harris
Westlake Village, CA
May 9, 2008
I was very pleased to find Walt after searching for, and interviewing, A/C contrctors. I liked the technical depth of Walt's information and the breadth of his experience. It was clear we were dealing with a real expert and seasoned professional. It also helped that our neighbors used Conejo Valley Heating & Air and were very pleased with the results. Kyle brought an army with him and got the old system removed and the new system installed in record time. It works beautifully. These are good, competent people. They do good work. We're very pleased to have found them.
Thousand Oaks, CA
March 15, 2008
Wally and crew from Conejo Valley Heating & Air Conditioning installed a new "dual system" heating and air conditioning system in our home in February 2008. Wally came highly recommended by friends and after Wally presented his proposal we discovered that several other acquaintances had also had his company install the same system in their home. Every person was highly complimentary of the system and Wally & his crew. Now that our job is complete, we can also say that Wally is one of the most competent, fair, honest, and thorough contractors we have ever dealt with. When he says he is going to arrive at your house, he is there. When he tells you what is going to happen during the job, that is exactly what occurs. His pride in his workmanship carriers over to his crew. All were courteous, friendly, hard workers who truly seem to enjoy what they do and do it well. We have had several questions since the install and Wally is always immediately available to answer our questions or come over asap to correct any adjustments needed. I would highly recommend Conejo Valley Heating & Air Conditioning to anyone who needs this type of work done in their home.
Don & JoAnne
Newbury Park, CA
Thank you so very much for making the time & effort to come and fix our A/C last Sunday! With a house full of company, you truly were my hero (and theirs too!) We can only imagine how stressful the last couple of weeks have been and we truly appreciate the excellent service. Have a great weekend!
Julie & Alan H.
When you walked onto our job, we had already replaced our HVAC units and ducting twice in four years. We were frustrated and disappointed that each costly new system installed still did not cool our upstairs. Each company told us it was the best we could expect for our house design.
Then we called your company. Your company listened to our wishes and complaints, thought through the problems and solutions before tearing into our walls, and delivered a system that works perfectly. (Yes, you proved the others wrong!) You gave a lot of your time and concern to solve our difficult problem -- and it was all done in a professional and courteous manner.
As you know, we also voiced concerns that damage could occur to some our unique home features. Wally, you added protective padding, told your crew to go slow, and to be extra careful in our house. We appreciate that your crew showed such genuine concern for our home and belongings.
We will whole heartedly recommend your company's services to all. After experiencing your outstanding performance on our complex job, we're sure you can handle any job that comes your way.
Lisa & David E.
Thousand Oaks, Ca
You came highly recommended to me by a mutual associate. I interviewed two or three companies and determined that you were the most knowledgeable, most concerned and most interested in making sure that the job was done properly. I made an appointment, and yourself and your crew came out and installed my air conditioning and heating. I must say it was a lot more involved than I had anticipated. But as you were saying during the install "it will be well worth it". I am very happy with the install. I did have some minor issues after you and your crew finished. However, I was so impressed by your immediate response to my phone call. You immediately called me and handled each item of concern. I would highly recommend you to my friends and neighbors for their heating and air condition needs. You handle yourself in a very professional manner.
Thank you for your prompt service on the recent installation of our new heating, air cleaning and air conditioning system. We are pleased with the update of our old system that was installed in the '70's (including asbestos duct insulation}, glad to be rid of years of accumulated dust in the ducts and uneven air distribution, and--- the old system was expensive to operate. We are relieved that our total system is clean, efficient and now up to code.
We knew there were cheaper brands on the market but had decided to install a higher quality system to assure maximum all-season comfort that we could enjoy year in and year out, but also to capture the energy savings potential of a state-of-the-art design. It seemed to us also, frankly, that a high quality system would enhance the market value of our home when it comes time to sell. I know from a lifetime of experience in manufacturing plants, that the system you installed is high quality and well engineered.
But my reason for writing goes beyond that. As recent mid-westerners new to California we have had some disappointments in selecting contractors. We wanted to compliment both your service personnel and installation crew for their courtesy, and their obvious expertise. They were well organized, quick, thorough, and left the house clean. It was obvious to us that had been well trained technically and in customer service. And--- the job was completed at the cost quoted. We know that wasn't an accident. We thought we should pass this on to everyone in your organization, from the friendly telephone personnel to the follow up checkout call. Our compliments. You can be proud of your gropu!
Phyllis and Albert S.